FueTrek Co., Ltd. provides a better and faster way to communicate through with speech recognition, speech dialogue, and speech translation.

Privacy Policy

NOTE: This Privacy Policy was written in Japanese. To this extent, any conflicts caused by the translated version of this Privacy Policy should be governed by the Japanese version.

FueTrek Co., Ltd. ("FueTrek") develops and provides products and services in various businesses including speech recognition business as our core business, with an aim to respond flexibly to changes in society and offer technologies and products required in times.

FueTrek recognizes and respects that lawful and adequate protection of acquired personal information is an extremely important social responsibility.

To achieve this mission, FueTrek has established this Privacy Policy and has taken necessary and adequate measures to protect and secure personal information as a corporate-wide policy.


  1. FueTrek treats all personal information provided for business purposes within the limitations of explicitly specified purposes of use, in proportion with the content and scale of FueTrek's business, and will do so in a lawful and adequate manner. FueTrek does not use personal information beyond the purposes. Further, in addition to devising measures to prevent that matter, FueTrek shall obtain the consent from the individual when it is necessary to treat his or her personal information beyond the contemplated business purposes, except when such exception is stipulated by laws, regulations or ordinances ("laws and regulations").
  2. FueTrek complies with laws and regulations regarding the handling of personal information, guidelines set by the government, JISQ15001, and guidelines related to the protection of personal information.
  3. FueTrek takes necessary and adequate corrective measures to prevent unauthorized access to personal information, as well as its loss, destruction, tampering, and leaking (including, but not limited to). In addition, adequate corrective measures shall be taken as necessary to ensure such protection.
  4. FueTrek opens a Consultation Desk to deal with claim/complaint/consultation ("inquiries") pertaining to the treating of personal information acquired by the company, and treating such inquiries appropriately.
  5. FueTrek establishes and implement a management system to appropriately manage personal information, shall review and revise the system as necessary in compliance with changes to business activities and social situations, etc., and shall continuously make improvements.
  6. FueTrek strives to educate and enlighten each of our employees and directors so as to increase their awareness of protection of personal information.

FueTrek posts this Privacy Policy on our website and its offices, and ensures that all employees and directors familiarize themselves with the Policy. In addition, FueTrek provides copies of the Policy to any third party upon request.

Effective: April 1, 2011
Last Updated: May 27, 2022

Akihiro Nishida, President & CEO
FueTrek Co., Ltd.

Shin-osaka Prime Tower 18F,
6-1-1 Nishinakajima, Yodogawa-ku,
Osaka-shi, Osaka, Japan

* Please contact us at the Consultation Desk set forth below with inquiries pertaining to the protection of personal information.



[How to Contact Us]

FueTrek Co., Ltd. Consultation Desk
Shin-osaka Prime Tower 18F, 6-1-1 Nishinakajima, Yodogawa-ku, Osaka-shi, Osaka
532-0011, Japan
Phone: +81-6-4806-3112
Office hours: 9:30 AM - 5:00 PM JST (except Saturdays, Sundays, and public holidays)

Official announcement on Personal Information

FueTrek Co., Ltd.

Toshiaki Fukada, Privacy Mark System Supervisor

Shin-osaka Prime Tower 18F,
6-1-1 Nishinakajima, Yodogawa-ku,
Osaka-shi, Osaka, Japan

FueTrek discloses the following information in compliance with the Personal Information Protection Law and JIS Q 15001:2017.
(Including information that should be placed and accessible to the individual)

Operation of Business

Speech Recognition Business
Digital Marketing Business
Video Production Business etc.,

1.Purpose of Use of Personal Information

(1) Purpose of Use of Personal Information

Personal information will be used for the following purposes and will be handled within these limits.
In cases where personal information is obtained directly from the person in writing (including through this website) for a purpose of use that has not been publicly announced, the purpose of use will be promptly notified to or announced to the person.

Contents Purpose of Use
i. Customer information
  • Information, sales and provision of our products and services
  • Execution, management, and communication of commissioned work
  • Management necessary for the continuous provision of services, for the contract including terminated one
  • Research into the needs of the consultants and marketing activities
  • Receipt and response to complaints, consultations, etc.
  • Receipt and payment of orders and invoices
  • Management of visitors to the company's facilities
ii. Business partner information
  • Contact, negotiation, contract execution and management of business negotiations and outsourcing
  • Ordering and billing and payment operations
  • Management of visitors to the company's facilities
iii. Employee information
  • Personnel management of employees and their dependents
  • Labor management, health management, work management
iv. Retiree information
  • Storage of records in accordance with laws and regulations
  • Personnel management, consideration of personnel policies
  • Responding to and answering inquiries
v. Job applicant information
  • Providing recruitment information to applicants for employment (including interns), contacting applicants for selection, and other information related to recruitment activities
  • Management of recruitment operations and consideration of measures
vi. Shareholder information
  • Exercise of rights and fulfilment of obligations in accordance with laws and regulations
  • Guidance of various information and implementation of measures for shareholder’s understanding the Company's business and facilitating relations with the Company
  • Preparation, accumulation and statistical processing of data in accordance with the prescribed standards under the law

(2) Purpose of Use of Entrusted Personal Information

In the Digital Marketing business area, outsourcer customer information will be used for the initial setup or reconfiguration of the customer relation management system.


(3) Acquisition through Merger, Splits, and Business Succession

  • FueTrek acquired employee information through an absorption-type merger of Symphonic Co., Ltd. in December 2009.
  • FueTrek acquired employee information through an absorption-type merger of Rightpocket Co., Ltd. in April 2015.
  • FueTrek acquired employee information through an absorption-type split of
    ADHOC Co., Ltd.'s business in August 2016.

(4) Matters Related to Sharing Personal Information

FueTrek dose not share personal information with other companies.

2. Provision of Personal Information to Third Parties

FueTrek appropriately treats the acquired personal information and does not provide it to any third party (including third parties in foreign countries) without the prior consent of the individual.
However, this may not apply to the following cases.

  • When required by laws and regulations
  • When required to protect human life, physical safety of any person, or property of imminent harm and is difficult to acquire the prior consent of the individual
  • When particularly required to promote public health or the sound development of children, and is difficult to acquire the prior consent of the individual
  • When it is necessary to cooperate with governmental agencies or local public entities in the execution of official work stipulated by laws, or when subcontracted such work, and when obtaining the consent of the individual would cause or hinder the execution of that work

3. Subcontracting of Personal Information

FueTrek may subcontract a part of work pertaining to personal information within the range necessary to the achievement of the purpose of use.
FueTrek evaluates the security management measures of the subcontracting partner according to FueTrek’s standard, selects the subcontracting partner that meets the standard, and conducts necessary and appropriate supervision of the subcontracting partner.

4. Matters Related to Procedures, in Response to Requests for Disclosure, etc.

FueTrek responds to requests from the individual or an agent of its individual who’s alleging to disclose, correct, suspend of use, delete, not to provide its personal information to any third party ("disclosure"). If FueTrek is unable to respond to the request, FueTrek will explain the reason. In addition, personal information for which the purpose of use has been achieved may be deleted after a certain period of time has elapsed. Please note that in such cases, FueTrek is not be able to respond to requests for disclosure, correction, suspension of use, deletion, or suspension of provision to third parties.

(1) Personal information Subject to Requests for Disclosure

The personal information that is subject to requests for disclosure is "retained personal data" as defined in the Personal Information Protection Law, which FueTrek has the authority to disclose, etc., and records of provision to third parties.

(2) Where to contact requests for disclosure, etc.

To request disclosure, please obtain the application form from FueTrek Consultation Desk, fill out all the required information, and return it by postal mail to the address below. Please notify "Disclosure Request Documents" in red on the envelope.

FueTrek Co., Ltd. General Affairs, Administration Department,
Shin-osaka Prime Tower 18F, 6-1-1 Nishinakajima, Yodogawa-ku, Osaka-shi, Osaka
532-0011, Japan

(3) Documents (forms) that must be submitted with requests for disclosure.

When requesting disclosure, please fill out all required information on the application (A) with identification documents (B) included and return it by postal mail.

A. FueTrek original Application forms
 - Application for disclosure of personal information under disclosure
 - Application to change/suspension of use of personal information under disclosure
B. Identification documents (please submit either ➀ or ➁)
➀ 1 copy of driver's license, passport, residence card, or disability certificate
➁ 1 copy of health insurance card or pension book with a copy of residence certificate

(4) Requests for disclosure by an agent

If the person requesting disclosure is an agent appointed by the individual, please include the following document in addition to the documents set forth above.
 - 1 power of attorney sealed by the individual and 1 copy of the agent's certificate of residence or other official document that identifies his/her name and address of the agent

(5) Fees for requests for disclosure and notification of purpose of use

¥1,000 per application
Please enclose ¥1,000 in postage stamps with the application documents.
* If the enclosed amount is insufficient, if the fee is not enclosed, or if there are any other irregularities, FueTrek will contact you. However, if the payment is not made within 2 weeks after such contact, your request for disclosure will be canceled.
* No fees are required for other requests.

(6) Method of response to requests for disclosure

FueTrek shall respond to the requests by the method specified by the applicant (sending a letter or an e-mail).

(7) The purpose of use of personal information acquired in relation to requests for disclosure

Personal information obtained in conjunction with a request for disclosure shall be used to verify the identity of the person or his/her representative, to investigate the contents of the request, and to make necessary contact for the response.
The collected document is retained for a specified period of time following the completion date of the response to the request for disclosure, then immediately destroyed.

(8) Cases in which requests for disclosure cannot be complied with

Please note that requests for disclosure shall not be accepted if any of the following items applies. In such cases, we will reply to the effect that we cannot respond to the "Request for Disclosure, etc." in accordance with the above-mentioned response method. Be aware that the fees will not be refunded in cases of non-disclosure.

  • Where the identity of the applicant cannot be identified, such as cases in which the address given on the application and the address given on the personal information collected do not match;
  • Where the power of attorney of the principal cannot be identified;
  • Where application documents are not properly filled in.
  • With regard to notification of the purpose of use, the following cases apply
    • When the purpose of use of personal data is made available to the individual and the purpose of use of personal data that identifies the individual is clear;
    • Cases in which notification of the purpose of use is likely to cause infringement of the Company's rights or interests;
    • When there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party;
    • When it is necessary to cooperate with national or local public entities in the performance of its duties as prescribed by law, and notifying the person of the purpose of use may impede the performance of such duties.
  • With regard to the disclosure of personal data and third-party records, the following cases apply
    • Where the information requested for disclosure is not a personal information under disclosure;
    • Where there exists a potential threat to the life, physical safety of any person, property, or other rights or interests of the applicant or a third party being harmed;
    • Where there exists a possibility of giving harmful effect in execution of business operations and objectives by FueTrek;
    • Where it would constitute a violation of other laws and regulations.
  • With regard to Correction, Suspension of Use, Deletion, Suspension of Provision to Third Parties, etc., the following cases apply
    • When correction, etc. is not necessary in view of the purpose of use;
    • When the indication that the information is erroneous is incorrect
    • Cases in which the use, etc. of personal data by the Company is conducted without violating the Personal Information Protection Law
    • Cases in which the Suspension of Use, etc. or Suspension of Provision to a Third Party of Personal Data requires a large amount of expense, and in which alternative measures necessary to protect the rights and interests of the Individual Concerned are taken
  • Other cases that fall under the provisions of the Personal Information Protection Law, etc.

5. Safety Management Measures

FueTrek takes necessary and appropriate security measures for the management of personal information, including the prevention of leakage, loss or damage of such information.

(1) Basic policy

FueTrek has established Privacy Policy to meet the criteria for the PrivacyMark System, has put in place a system to comply with personal information protection laws and guidelines, and has set up a consultation desk for enquiries concerning personal information.

(2) Establishment of rules for the handling of personal information, etc.

Rules for the handling of personal data have been established for each stage of acquisition, use, storage, provision, deletion, and disposal, etc., which specify the handling methods, responsible persons and persons in charge, and their duties.

(3) Organizational safety management measures

FueTrek has established a person in charge of handling personal data appointed by a representative, clarifies employees who handle personal data and the scope of personal data handled by such employees, and has put in a system for reporting to the person in charge when a fact or sign of violation of laws or handling rules is identified.
In addition, FueTrek conducts periodic self-inspections of the status of the handling of personal data, and audits are conducted by other departments and external parties.

(4) Personnel safety management measures

FueTrek provides regular training to its employees on points to keep in mind regarding the handling of personal data.
In addition, all employees are required to submit a written pledge regarding confidentiality of personal data.

(5) Physical safety management measures

In areas where personal data is handled, access control is implemented for employees and measures are taken to prevent unauthorized persons from viewing personal data.
Measures are also taken to prevent the theft or loss of equipment, electronic media and documents that handle personal data.

(6) Technical safety management measures

Access controls are implemented to limit the scope of persons in charge and the personal data databases, etc. handled.
In addition, a system has been introduced to protect the information systems handling personal data from unauthorized external access and unauthorized software.

6. Matters Related to the Complaint and Consultation Desk

Please contact FueTrek at the following Consultation Desk for any claims and inquiries pertaining to the treating of personal information.

(1) Where to send claims/consultation pertaining to the treating of personal information

FueTrek Co., Ltd. Consultation Desk
Shin-osaka Prime Tower 18F, 6-1-1 Nishinakajima, Yodogawa-ku, Osaka-shi, Osaka
532-0011, Japan
Phone: +81-6-4806-3112
Office hours: 9:30 AM - 5:00 PM JST (except Saturdays, Sundays, and public holidays)
For inquiries by e-mail, please use the "Contact Us" form available on this website.

* Visiting our offices
Please note that FueTrek is unable to deal with any request to your visit of our offices.

(2) The purpose of use of personal information acquired in relation to claims/consultation

The use of personal information acquired in conjunction with claims/consultation shall be limited to the range of use required to respond to them.
The collected information shall be retained for a certain period of time following the completion date of the response to the request, then immediately destroyed.

(3) Organization Name and contact information for the authorized personal information protection organizations to which FueTrek belongs to


JIPDEC
Personal Information Protection Consultation Service Office

Headquarter :
Roppongi First Building, 9-9 Roppongi 1-chome,
Minato-ku Tokyo, 106-0032 Japan

7. Reporting of leakage

FueTrek complies with the Privacy Policy, but in the unlikely event of a leakage or other incident involving personal information handled by the Company, FueTrek will take appropriate action, such as reporting the incident to the Personal Information Protection Commission or notifying the person concerned, in accordance with the provisions of the law.

Dealing of Personal Information on this Website

  1. Company name and personal information protection manager
    FueTrek Co., Ltd. Toshiaki Fukada, Privacy Mark System Supervisor

  2. Information provided via each type of contact form will be used only to respond to such inquiry.
    It will also be used for communication to respond the inquiry via telephone, e-mail, or postal mail, etc.


  3. Information that FueTrek has acquired shall not be provided to any third party unless required by law or when requested by a governmental agencies through legal procedures.


  4. Part of the treating of information that FueTrek has acquired may be subcontracted to a trustworthy business within the limits of the scope of the work specified above.


  5. Information shall be provided by the user of this website at user's option. However, it is important to remember that many of requested services may not function if required items are not filled out. In addition, please note that a number of many of associated services may not function if other items are not filled out.


  6. In the course of continuously reviewing this 'Privacy Policy' and striving to improve and enhance it from time to time, FueTrek may revise this policy as necessary.


  7. The personal information set forth above is subject to disclosure, and will be disclosed or used upon verification of the individual the information originated from. Please inquire directly for any questions, consultation, claims, or requests for disclosure, correction, addition, deletion, termination or cessation of use, termination of provision to third parties, etc., to the following address.


[Contact]

FueTrek Co., Ltd. Consultation Desk
Shin-osaka Prime Tower 18F, 6-1-1 Nishinakajima, Yodogawa-ku, Osaka-shi, Osaka
532-0011, Japan

■Collection of personal information via methods not easily recognizable to the individual


This website does not collect personal information through methods that are not easily recognizable to the user on this website, by utilizing of cookies, web beacons and IP address, etc.

■Use of SSL/TLS (encrypted communication)


This website uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology to treat personal information of the user and other data that requires protection in a safe manner. Information exchanged between the web server used by this website and the user’s browser is protected by SSL and TLS technology.

* Some system environments, such as connections to the Internet via a firewall may prevent the use of SSL and TLS communication. In such cases, please contact your network administrator.

■Handling of personal information on other websites linked to this website


Our Privacy Policy does not apply to other websites linked to this website. For information on the handling of personal information on these websites, please refer to their privacy policies.